Expert profile — Profil d'expert
Primary area of expertise
Technical Support
Secondary area of expertise
IAM; Access Governance; AI
Short biographical note
AI & Support Specialist with a 4-year degree in Information Technology (B.Tech) and 8+
years of progressive experience across IT operations, IAM analysis, and enterprise AI
implementation. Proven track record in piloting AI resource systems (Sage), configuring
custom agents in Microsoft Copilot Studio, and executing large-scale data scrubbing
initiatives to optimize AI response accuracy. Skilled in analyzing business workflows,
documenting technical requirements, conducting User Acceptance Testing (UAT), and
training cross-functional teams to drive AI adoption and operational efficiency.
years of progressive experience across IT operations, IAM analysis, and enterprise AI
implementation. Proven track record in piloting AI resource systems (Sage), configuring
custom agents in Microsoft Copilot Studio, and executing large-scale data scrubbing
initiatives to optimize AI response accuracy. Skilled in analyzing business workflows,
documenting technical requirements, conducting User Acceptance Testing (UAT), and
training cross-functional teams to drive AI adoption and operational efficiency.
